Clients are required to provide minimum 24 hour notice when cancelling an appointment. Failure to do so will result in a 50% cancellation fee, due to the possibility that other clients may have been turned away for the time slot that was originally booked.
Unless the cancellation fee is paid within 24 hours of the cancelled appointment, I will no longer accept bookings from that client, and all other scheduled appointments for that client will be cancelled.
As of March 2nd 2020, I am no longer accepting more than 3 bookings per client at a time. If a client attempts to make more than 3 bookings at a time, the 4th and subsequent bookings will automatically be declined unless discussed in person. Further bookings will be accepted after the 3rd appointment is completed.
Promptness for appointment time is required. In the event of lateness, duration of the therapy session may be cut short. Fees will be maintained as per the fee schedule.
Missed Appointment Policy
Full rates will be applied if a client does not show up without providing prior notice, and payment for the missed session will be required before the client will be allowed to book their next appointment.
Should a client miss a second appointment without providing prior notice, all future bookings will be declined.
1.Collection and Retention
In compliance with the requirements of the College of Massage Therapists of Ontario, I collect personal information from my clients in order to provide safe and effective massage therapy treatment. Collection of this personal information is required by law (Standards of Practice, Communication/Public Health Standard #6), therefore in the event of client's refusal to provide complete and accurate personal information, I must decline providing treatment.
All personal information will be held in confidence in accordance with the PHIPA (Personal Health Information Protection Act). Client information will be kept for 7 years by law, and will be securely disposed of 7 years after the last appointment.
2.Use and Disclosure
All client information (verbal and written) is confidential and will be protected, except where disclosure is required by law or an order of the court. Written authorization will be obtained prior to all communication concerning the client's records. Other than those legal requirements, there may be the cases that I am required to disclose client information as follows:
Disclosing treatment details to insurance companies for the purpose of verifying massage therapy benefit claims made by clients;
Conferring with other regulated health care professionals regarding a client’s care; and
Complying with requests from representatives of the College of Massage Therapists of Ontario, who may view client files as part of their quality assurance program.